FAQ

*What type of Company is Fleur De Lis Fashions.Com?


Fleur De Lis Fashions.Com is an online company that is based in right outside of New Orleans, Louisiana. We offer affordable fleur de lis jewelry, handbags, accessories, and apparel. We strive to meet our customers needs and keep the theme of the fleur de lis in our products. Our love for New Orleans and the support of our customers is what helps us bring you great products at great prices.


*What forms of payments do you accept?


We accept Paypal, Visa, Master Card, American Express, and Discover.


*Is it safe to use my credit card on Fleur De Lis Fashions.Com?


At Fleur De Lis Fashions.Com you can be assured that the best internet security measures are in place when making a purchase online. Here are some of the steps taken to ensure security:

Secure Socket Layer (SSL)

Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.

Fleur De Lis Fashions.Com is also a member of McAfee Secure. McAfee Secure scans our site daily to make sure that security measures are never violated. For more information on McAfee Secure, please click on the McAfee Secure logo on any of our pages,


*How much do you charge for shipping & tax?


Shipping and taxes are calculated during checkout. This information is clearly displayed for you prior to you finishing your purchase.


*What is your return policy?


We offer risk free shopping with a 30 day return policy. We know that you are going to love your purchases from us, but if for any reason you need to make an exchange or return, you can do so within 30 days of your purchase. For more information, please visit our privacy policy in the footer of our website.


Do you sell wholesale?


We don’t currently have a re-sellers program in place, but we do allow volume discounts on quantity purchases. However, if you are interested in purchasing wholesale from us for your gift shop, boutique, etc., email us your contact information (sales@fleurdelisfashions.com). We will keep that information handy so that we can notify you in the event that we do launch a wholesale program in the future.


Can I pick-up my order rather than have it shipped?


No, all orders are shipped directly to you.


Do you print a catalog that you could mail to me?


We don't print and mail expensive sales catalogs. The Internet is a low-cost and efficient way to showcase our products and that efficiency helps us to offer better prices!


*Do you have a store I can visit?


Right now, we are an online store only. Our dream for Fleur De Lis Fashions.Com is to soon open several boutiques for our customers to visit.


*How do I contact customer service?


The best way to contact customer service is to use our contact form on our site. You can also reach us by

• email at: sales@fleurdelisfashions.com
• phone at: 1-888-609-8716
• US Mail at:
  
  FLEUR DE LIS FASHIONS.COM
  
  796 E I-10 Service Road Suite 210-229
  
  Slidell, Louisiana 70461

What kind of jewelry does Fleur De Lis Fashions.Com sell?


Unless otherwise stated, our jewelry is rhodium plated. Rhodium plating provides protection for our sterling silver and gold jewelry, coating it to help prevent tarnish and scratches. A rhodium finish, however, is not exempt to the effects of everyday wear and abrasion.

To limit wear and tear on jewelry you should avoid household cleaning, gardening, and other activities that can quickly destroy the rhodium plating, thus exposing the slightly yellow tint of the white gold underneath.

If wear does occur, most jewelry can be re-plated with rhodium at a local jeweler for a minimal cost. The plating on pendants and earrings lasts longer than on rings, as they are not exposed to friction. Here are some tips for keeping your rhodium plated jewelry looking its best.

Do not use any abrasive cloths for polishing. Do not use chemical cleaners. Clean only with mild soap and water.

Enjoying the beauty of rhodium plated jewelry is an affordable way to capture the platinum appeal.